The University provides faculty, staff, and students a variety of computing resources and online services.This is where you can get information about requesting account access, mfa, university sponsored guest accounts, adding or changing permissions to PeopleSoft, RaDAR, Onbase and other administrative systems. padding: .5rem 1rem .5rem; .PostAudiences { Help Desk Services During COVID-19 and class sessions. To receive a digital campus ID, students must upload a photo via the campus mobile app or online. margin-top: .5rem; font-size: .9rem; Operated by full-time staff, our staff support all faculty and staff offices throughout the campus. Account Management. font-size: 1rem; font-size: 1rem; Zoom has released a new version (4.6.10 20041.0408) that addresses some of the Zoombombing concerns. Monday - Friday: 8:00am - 5:00pm; Closed Saturdays/Sundays & Campus Holidays; ON-CAMPUS support is strictly by appointment only display: block; The Help Desk can work through your Support Staff Member to verify who you are (over the telephone if we know that person by voice), but the password will be given to your Support Staff Member to give to you. } font-size: 1.15rem; "Zoom-bombers" gan access to Zoom sessions for reasons ranging from mischief (e.g. After you request your items, you will receive an email when they are ready to be picked up at the CSUSM library check out desk (3-5 business days). To download and learn more about using Teams, visit our, If you or your department wants to attend a Virtual Teams training session, please font-style: italic; In addition to remodeling the Open Computer Lab (now the Technology Learning Center), IITS has remodeled the Help Desk area and moved all of the technical staff to the back of Kellogg. CSUSM as ⦠.PostMessage { display: block; font-weight: 600; Join us via Zoom. Unlock Account Unlock your locked out account by answering challenge questions. You can also search for both people and department webpages using the search box at the very top of the page. Last update: Thursday, April 9th @ 10:30am. padding: 0 1rem; ⢠A Hardware Token: These can be purchased from RamTech for $23.75 and will be registered to your account at time of purchase. This team offers support for a variety of technology, software, and hardware provided via the Technology Refresh Program. } } .PostLinksButtons { The University Library is an essential partner in teaching and learning, research, and community engagement. online.If you miss one of our "Instructors New to Cougar Courses," please watch our New to Cougar Courses Workshop videos. width: 100%; padding: .5rem 1rem .5rem; font-weight: 400; contact, Instructional & Information Technology Services (IITS), please read our Top 5 Things to Do to Secure your Zoom Meetings. the screen to show pornographic images), to malicious (listen in on meetings to gain .PostMessageThread { .PostMessage { To ensure your Zoom is secure, visit our Top 5 Things to Secure Your Meetings. IITS also recommends keeping the Zoom client on both Mac and Windows up to date by following these steps. Tuesday nights 9PM - 12AM as needed. } padding: .5rem 1rem .5rem; sensitive information). Helpdesk. Microsoft Teams allows for instant text messaging, voice and video calling, and file storing/sharing. Employee CSYou & CFS. } For those seeking additional video-conferencing options, our campus also offers Microsoft Teams. width: 100%; display: block; } external senders. impersonate a director or supervisor, to abuse@csusm.edu. width: 100%; padding: .5rem 0 .5rem; Zoom allows you to live stream your class, hold virtual office hours, and have an At CSUSM, Morningstar is responsible for the strategic leadership of campus-wide IT and academic technology services unit that supports the teaching and learning mission of the University. Student Helpdesk We would like to take this opportunity to welcome you to Northwestern State University and introduce you to the availability of online services that will benefit you: All students receive a user account name and password that enables access to a single sign-on (SSO) environment for all online services. font-size: .8rem; General Technology Needs. We collaborate with our diverse campus community to ensure user-centered learning experiences, welcoming environments, and accessible information. padding: 0 1rem; These new tools can improve student classroom display: block; font-size: 1.15rem; MS Teams for Instruction & Communication. color: #fff; Student Technology Help Desk (760.750.4790): If outside the maintenance window, please contact helpdesk@csusm.edu. Contact the Helpdesk ⦠width: 100%; teamssupport@csusm.edu. font-size: .9rem; font-size: 1rem; .PostMessageThread { Various departments receive information that may be pertinent to providing services to the person involved. Users can also now enable Waiting Room in a meeting, even if the feature was turned font-weight: 400; padding: .5rem 0 .5rem; Also known as the IRT Service Desk, IT Experience & Engagement is the front-door to technology services for the Sacramento State campus community. margin-top: .5rem; .PostDateThread { .PostTitleMin a { font-weight: 400; Student Technology Help Desk University Library 2013 760-750-6505 sth@csusm.edu. Information Resources & Technology provides technology leadership, support, and mission-critical infrastructure to facilitate successful delivery of University goals and outcomes. display: block; Submit a Request for Assistance Please complete the form below detailing your request and a member of our support staff will respond as soon as possible. } Edit this page. }. font-style: bold; font-style: italic; You can call our main phone number at 760.750.4000, and an operator will assist and direct you to the appropriate person or department. }.PostTitleMin { ... , my.csusm.edu, and other confidential resources to which you have been granted access. font-size: 1rem; For Additional support Questons: Each project has a department Functional Area Lead (FAL) who can assist with details or instructions. If you haven't set-up your username and password, you need to visit the Student Technology Help Desk on the second floor of the University Library. font-size: .8rem; Faculty/Staff Help Desk: Technology Support Services | TSS | Support : Allen Lanese ⦠Contact the Help Desk. on the team will help you. Help Desk The Information Technology Help Desk at Cal Maritime provides assistance to all students, faculty, and staff. font-weight: 600; Phone: 760.750.4790 Email: helpdesk@csusm.edu (fac-staff) Email: techsupport@csusm.edu (students) Chat: Helpdesk Teams Chat (Instructions on how to access via Microsoft Teams)Submit a Support Ticket. Academic Technology Servicescchelp@csusm.edu, Faculty & Staff Support760.750.4790 (option 2)helpdesk@csusm.eduStudent Technology Support760.750.4790 (option 3)sth@csusm.edu, Last update: Wednesday, April 1st @ 6:00pm. Student at California State University San Marcos | Help Desk Student Assistant for CSUSM Instructional & Information Technology Services Greater San ⦠Consultation - Help Desk Support Request Technology In 2018, he led the highly successful effort to create the campusâ first unified Technology Strategic Plan. Monday - Friday: 8:00am - 5:00pm; Closed Saturdays/Sundays & Campus Holidays; ON-CAMPUS support is strictly by ⦠font-style: italic; .PostDate { At CSUSM, TAL librarians are on-call during the week to provide research and reference help. } padding: .5rem 0 .5rem; The Employee Status Page (ESP) forms are used to notify various departments of personnel changes. } For items at other libraries, sign in with your CSUSM account to request the items you are interested in. all of Zoom’s existing in-meeting security controls into one place. font-size: .8rem; CSUSM has been working on upgrading the technology in many of our classrooms to better allows for instant text messaging, voice and video calling, and file storing/sharing. As Zoom’s popularity has risen, it has become the focus of hackers display: block; font-weight: 600; and the system will call you to validate your identity. display: block; Need help? display: block; Hardware tokens generate a six-digit code that you can use to authenticate. Stop by the Research Help Desk or chat with a librarian. This short preview video demonstrates the tracking capabilities of the new camera system as well as the new For faculty and staff, you will now be assisted for all technical support issues from the Technology Resource Center located in Kellogg 2414 (TRC). Remember to use caution when replying to width: 100%; By choosing "Keep me signed in" you acknowledge you will be logged into CSUSM systems on this device for 7 days unless you specifically log out from the application. will take longer than 10 minutes, we will put you in a breakout room and another person background: #47484D; The TRC is now open - virtually. By choosing "Keep me signed in" you acknowledge you will be logged into CSUSM systems on this device for 7 days unless you specifically log out from the application. off before the start of the meeting. font-size: .8rem; taking control of display: block; padding: .5rem 0 .5rem; display: block; If the help Due to the Campus moving to Virtual Instruction, faculty will be required to format their courses in alternate teaching modalities. font-size: 1rem; font-weight: 600; The username format is .PostAudiencesThread { font-weight: 600; CSUSM - help desk and customer service portal. The California State University San Marcos (CSUSM) Library makes available over 500,000 titles, including print and electronic books, media (video, DVD, CDâs), print and electronic journals, and government documents. width: 100%; font-weight: 600; To learn more and start using Zoom, visit our Zoom Guide. font-style: bold; Of particular concern is Zoombombing. font-weight: 600; .PostAudiences { width: 100%; Available by phone or email only. Access CSYou Portal and the CSU Common Financial System (CFS) System. It can also provide a virtual classroom for synchronous and asynchronous instruction. }, Constituent Relationship Mgmt (Salesforce) (Active), Video Hosting Migration (MediaSite to MS Stream) (Suspended), .PostTitle { experience, especially for students attending the class remotely. Maintenance Schedule. width: 100%; It can also provide a virtual classroom for synchronous and asynchronous instruction. width: 100%; } Specifically, we are in the process of installing cameras, microphones, and digital It provides support for all University-owned equipment and software, networking, and the use of computer-related technology. font-weight: 600; After receiving feedback from our faculty and staff, we have shortened the external Since the coronavirus pandemic, Zoom has become the go-to platform for virtual meetings /*text-align: center;*/ width: 100%; padding: 0 1rem; display: block; Phone: (818) 677â1400 helpcenter@csun.edu Hours: Mon.-Fri. 8:00 a.m.-5:00 p.m. Request Assistance Online: https://csun.topdesk.net } } Our team of instructional designers and support team display: block; Help Desk Consultation - Help Desk Support Technology Support Services (TSS) provides support and consultation to all faculty, staff, and students related to technology needs in the following areas: office, classroom, and campus student housing. cchelp@csusm.edu. width: 100%; display: block; CSUSM - help desk and customer service portal. support different modes of instruction for Fall 2021 and beyond. .PostTitle { California State University San Marcos is a forward-focused institution, dedicated to preparing future leaders, building great communities and solving critical issues. } Login & Password Information. width: 100%; } online class session. Find a scholarly article padding: 0 1rem; padding: 0 1rem; and people who wish to disrupt our classes and meetings. .PostAudiencesThread { Please report any suspicious emails, including ones that try to Includes IT training, helpdesk support, self-service tools, IT projects consulting/advisory services, and project management. width: 100%; web@csusm.edu What if I want to contact a specific person or department? Phone: (970) 491-7276 | Email: help@colostate.edu Current Hours of Operation: Monday â Friday: 8:00 AM â 5:00 PM Saturday: 1:00 PM â 5:00 PM To ensure you do not fall victim to these tactics, please read our Top 5 Things to Do to Secure your Zoom Meetings. sender banner to the one displayed below. The key feature is that the meeting host will now have a Security icon in their meeting controls, which combines request process.Recommended Equipment, Instructional & Information Technology Services, that is no longer needed/damaged or if you are, Instructional & Information Technology Services (IITS), Constituent Relationship Mgmt (Salesforce), Video Hosting Migration (MediaSite to MS Stream), Instructions on how to access via Microsoft Teams, Closed Saturdays/Sundays & Campus Holidays. width: 100%; This includes locking the meeting, enabling Waiting Room, and more. display: block; font-size: .8rem; Welcome to the support center where you'll find support documentation and request submission forms. font-size: 1rem; Phone: 760.750.4790 Email: helpdesk@csusm.edu (fac-staff) Email: techsupport@csusm.edu (students) Chat: Helpdesk Teams Chat (Instructions on how to access via Microsoft Teams)Submit a Support Ticket. These departments include, but are not limited to the IITS Help Desk, Telephone Services, Facilities, Parking, Mail Room, and Library. .PostDate { font-weight: 400; Instructional & Information Technology Services. At the Research Help Desk (located on the 3rd floor of the University Library), highly trained student assistants (known as Information Assistants or âIAsâ) answer virtually all ⦠color: #6ACEFD; If you or your department wants to attend a Virtual Teams training session, please visit our list of recommended equipment and learn more about the technology purchase REMOTE hours of operations: . display: block; CSYou & CSU CFS Login. font-style: italic; ⢠Any Phone Number: You can register your cell phone, desk phone, home phone, etc. REMOTE hours of operations: . width: 100%; font-weight: 600; font-weight: 600; font-weight: 500; contact Tasos Lazarides. font-weight: 400; } are available for 1:1 assistance from 10am to 4pm, Monday through Friday. font-style: bold; padding: 0 1rem; .PostDateThread { display: block; Phone: 760.750.4790Email: helpdesk@csusm.edu (fac-staff)Email: techsupport@csusm.edu (students)Chat: Helpdesk Teams Chat(Instructions on how to access via Microsoft Teams)Submit a Support Ticket, ON-CAMPUS support is strictly by appointment onlyAppointment availability will end on 12/17/20 and resume 01/11/21, Complete the form if you need to borrow equipment or return equipment that is no longer needed/damaged or if you are in need of of an in-person appointment for repair/replacement of CSUSM technology.Schedule an onsite appointment, If you are considering purchasing any technology for your home office, please first Contact the Helpdesk ⦠When we are on break, you will see a message letting you know when we will be back width: 100%; I have submitted Interlibrary Loan requests successfully in the past. If you feel your department could benefit from OnBase, please email the IITS Help Desk at helpdesk@csusm.edu and request a meeting for project analysis. display: block; Faculty & Staff Support 760.750.4790 (option 2) helpdesk@csusm.edu Student Technology Support 760.750.4790 (option 3) sth@csusm.edu If you don't already have one, please contact the campus IT Help Desk: Student Technology Help Desk University Library 2013 760-750-6505 sth@csusm.edu Off-Campus Access to Library Resources | CSUSM University Library This new term describes the disruption of Zoom sessions by unauthorized users. .PostLinksButtons { font-size: .8rem; To download and learn more about using Teams, visit our Teams Quick Guide. Contact Us IT Help Center. width: 100%; font-style: bold; whiteboards to support Live and Online courses. microphones and digital whiteboard. IITS will be providing students with both a digital and a physical ID. Effective June 2020, IITS is assuming responsibility for CSUSMâs Campus ID, a service previously provided by the University Library. We are limiting the sessions to 10 minutes during the initial contact.
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